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FAQ

Accounts / Orders
General FAQ
File Setup

Accounts / Orders

Q: How do I check my order status?
A:
You may check your order status using our order status tracker and please see our current production times. If you have not received a tracking by the published turnaround time then please contact us.
Q: Can I make changes to my order?
A:
Visit the order status page to request a change to your order. Typically there is a delay of 30 minutes between when the order confirmation email is sent, and when the order enters production, so we cannot guarantee that any change or cancellation request sent after 30 minutes will be accommodated. It is best to contact us directly in that case.
Q: Will I receive shipping notification once my order has shipped?
A:
Yes, you will receive an email with your tracking number as soon as your order ships.
Q: Can I apply my discount code after my order has been placed?
A:
Unfortunately we are not able to apply discount codes on orders that have already been placed. We may be able to cancel the order if you contact us within a few hours after placing your order. Or you can use the discount code on your next order.
Q: Can I expedite my order?
A:
Please contact us regarding expediting your order. We may be able to expedite production for an added cost or expedite shipping for an added cost. This will be invoiced separately.
Q: Where are my uploaded images?
A:
Once you log in you should be able to see your images in the my uploads section of your account page. If you are not able to see your images please contact us and we will help you locate your images.
Q: I forgot my username / password, can you help me?
A:
Please go to our login page and click the reset password link and enter your email address and we will email you the reset password instructions.

General FAQ

Q: Do you outsource your prints?
A:
No, we produce all of our prints in-house. From cutting our metal and acrylic on our CNC to building our custom wall mounts and wood crates. Everything is done in-house so that we can control our quality and turnarounds.
Q: What is the largest size you print?
A:
Papers and HD Acrylic can print up to 48x96. HD Metal can print up to 40x60.
Q: Do you offer custom sizes?
A:
Yes, you can order any custom size you would like. It is easiest if you size your image beforehand in photoshop or lightroom, then once you upload, choose the size option with a thumbs up icon.
Q: Can you help me choose what media would look best with my images?
A:
Yes, just send us an email with your low res images
Q: Do you offer reseller accounts?
A:
Yes. Visit our Reller page for more information
Q: Do you offer bulk order discounts?
A:
Yes. Please contact us for more information

File Setup

Q: What type of file formats do you accpet?
A:
We accept Jpeg and Tiff. (Use LZW compression when saving as Tiff)
Q: What's the max file size I can upload to your website?
A:
Max upload file size is 500mb. For larger files, upload placeholder image and email file transfer link to support@artbeatstudios.com.
Q: What resolution do you require?
A:
150ppi is prefered. (Maximum: 300ppi - Minimum: 100ppi)
Q: How large can I print at full resolution with my image?
A:
The way to determine how large we can print with your image is to first find out what the pixel dimensions are. Once you have this info, divide the number of pixels by 150, this will tell you how large in inches that we can print. For example, a 3600x5400 pixel image, divided by 150, equals 24x36. This is the max size we can print. We can go larger but please know we are losing resolution past 24x36, you could probably push this to 30x40 and it would still look good.
Q: What color profile should I use?
A:
Make sure your image is RGB and in the Adobe RGB 1998 work space. (Adobe Photoshop: Go to Edit/Color Settings) Then save your file as Tiff or Jpeg and check the box that says "embed profile".
Q: Can I submit my files via FTP?
A:
Yes. Please contact us for FTP credentials.
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