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FAQ
ACCOUNTS / ORDERS
GENERAL FAQ
FILE SETUP
PRODUCTS
-HD Metal Prints FAQ?
-HD Acrylic Prints FAQ?
-Wood Prints FAQ?
-Canvas Prints FAQ?
-Fine Art Paper FAQ?
-Photo Paper Prints FAQ?
 
ACCOUNTS / ORDERS
Q: How do I check the status of my order?
A: Turnaround time is 4-5 business days for all prodcuts, HD Acrylic takes 9-12 business days. If you have not received a tracking by this turnaround time please contact us by phone at 1.800.248.1240 or fill out this form. 
Q: Can I make changes to my order?
A: After your order has been placed you have 12  hours before your print typically goes into print production. If you are within this timeline please send your image to to customercare@artbeatstudios.com. If after this timeline please call us to see if we have gone to production. Once we have gone into production we are not able to change your order without a fee depending how far along in production we are.
Q: Will I receive shipping notification once my order has shipped?
A: Yes, you will receive an email with your tracking number as soon as your order ships.
Q: Can I apply my coupon code after my order has been placed?
A: Unfortunately we are not able to apply coupon codes on orders that have already been placed. We may be able to cancel the order if you contact us within a few hours after placing your order. Or you can use the coupon on your next order.
Q: Can I expedite my order?
A: Please contact us regarding expediting your order by phone at 1.800.248.1240. We may be able to expedite production for an added cost or expedite shipping for an added cost. This will be invoiced separately. 
Q: Where are my uploaded images?
A: Once you log in you should be able to see your images in the upload store section of the site. If you are not able to see your images please contact us and we will help you locate your images.
 
GENERAL FAQ
Q: Do you outsource your prints?
A: No, we produce all of our prints in-house. From cutting our metal, wood and acrylic on our CNC to building our custom wall mounts and wood crates. Everything is done in-house so that we can control our quality and turnarounds.
Q: What is the largest size you print?
A: Papers, HD Acrylic, Wood & Brushed aluminum we can print up to 48x96. HD Metal we can print up to 40x60.
Q: Do you offer custom sizes?
A: Yes, you can order any custom size you would like. It is easiest if you size your image beforehand in photoshop or lightroom, then once you upload, choose "Actual Size" toward the bottom of the cropping page.
Q: Can you help me choose what media would look best with my images?
A: Yes, just send us an email with your low res images
Q: Do you offer Pro accounts?
A: Our prices are already discounted for wholesale because most of our customers are professional photographers & artists.
Q: Do you offer bulk order discounts?
A: We can offer discounts on orders over $1,000. Please call us for more information a1.800.248.1240
Q: I forgot my username / password, can you help me?
A: Yes, email us here and we will reset you
 

FILE SETUP
Q: What type of file formats do you accpet?
A: We accept Jpeg, Tiff, PNG and PSD.
Q: What's the max file size I can upload to your website?
A: Max upload file size is 100mb. Please reduce your file size to below 100mb. We can still achieve full resolution prints at our largest size available with files under 100mb.
Q: What resolution do you require?
A: We require 150ppi for full resolution prints. 
Q: How large can I print at full resolution with my image?
A: The way to determine how large we can print with your image is to first find out what the pixel dimensions are. Once you have this info, divide the number of pixels by 150, this will tell you how large in inches that we can print. For example, a 3600x5400 pixel image, divided by 150, equals 24x36. This is the max size we can print. We can go larger but please know we are loosing resolution past 24x36, you could probably push this to 30x40 and it would still look good.
Q: What color profile should I use?
A: Make sure your image is RGB and in the Adobe RGB 1998 work space. (Adobe Photoshop: Go to Edit/Color Settings) Then save your file as Tiff or Jpeg and check the box that says "embed profile".
Q: Can I submit my files via FTP?
A: Yes, place your order with a lower resolution image then once you have an order number please upload your image here along with your order number so we can replace your image.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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